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Benefits of Help Desk Support Services
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- Single point of contact for all IT support issues
- Flexible and cost effective support
- Access to professional and highly trained expertise
- Cost savings
- Increased user productivity
- System security and peace of mind
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We provide full Help Desk Support Services. What this means for your business is that your users have access to skilled and experienced I.T. technicians, who can help them resolve software or hardware issues, over the phone or through remote management.
Any downtime has a major effect on your business productivity.
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The help desk line is manned by real experts who can deal with many I.T. related issue, depending on the complexity of the problem. They are also trained to manage the situation and escalate the problem, to the appropriate level efficiently and quickly.
You and your staff, can rest assured no matter how small or big the problem, we treat them all as major issues.
We d0 not deal in tiered services. All our partners are Platinum Partners, whether SOHO, medium or Enterprise level.
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Whether the technical issue is minor or major, not being able to resolve it speedily, means you and your workers are not able to do their job, in effect not being productive. Our help desk experts help up-time by resolving issues and providing solutions, that get them up and running, ASAP.
If it can be fixed remotely, we will. If not an expert is on the way.
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If any part of your I.T. system is down, from a PC, being slow\broken, software not working as expected, your staff will not be able to carry out their jobs, costing you in lost productivity.
If you have no internet, due to hardware failure or otherwise, this is a major cost, especially if most of your business is cloud based, having people who have the expertise to diagnose and troubleshoot the issue quickly is a must.
We at Teqrepair, understand that ‘Any Downtime, is Cost Uptime’.
You need Teqrepair.
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We track all the incidences raised with us, helping us build up a comprehensive knowledge base, on your companies I.T. infrstructure
Up shot of this is we build up overtime and intimate understanding of your infrastructure, from a hardware, software, security and network perspective.
This is how we build partnerships.
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